ASNA’s technical support personnel are available via phone and e-mail Monday through Friday 8:00 am to 5:00 pm, Central US time. There is also 24-hour emergency technical support available, for qualified customers, for license codes and emergency “application-down” resolution. When submitting problems or questions to the ASNA Technical Support team via fax and/or e-mail, please provide the following information:
Company name, contact name, telephone number, ASNA software release and version number, Windows and IBM i (if applicable) operating system and version number, and description of the problem.
This information assists the ASNA Technical Support Team in providing the highest quality, quickest technical support. Please note that if you need to leave a telephone message for ASNA technical support, please speak slowly and clearly and leave your name and telephone number twice (we can’t contact you back if we’re not able to clearly hear your name and phone number!).
| Call US technical support: | Toll-free within the US at 800-984-4847 or at 210-582-2200 | |
| Email tech support at: | support@asna.com | |
| Visit ASNA technical support: | http://devnet.asna.com |