ASNA’s technical support personnel are available via phone and e-mail Monday through Friday 8:00 am to 5:00 pm, Central US time. For qualified customers there is also 24-hour emergency technical support available (numbers listed below) for license codes and emergency “application-down” issue resolution.


If you had an account at our for downloading ASNA products, you need to get a new, free account at to download ASNA products. Please see this article for how to create that account.

Helpful links


Product-specific help


Product download help

Downloading products requires an account at This account is free. After signing in, you can get to ASNA product downloads from the top-level Support menu option.


Frequently-used pages

Submitting an issue or question

When submitting an issue or question to the ASNA Technical Support team with email or fax, please provide the following information:

  1. Company name
  2. Contact name
  3. Telephone number
  4. ASNA software release and version number
  5. Windows and IBM i (if applicable) operating system and version number
  6. Description of the problem.

This information helps the ASNA Technical Support Team in providing the best and quickest technical support. If you leave a voice mail for ASNA technical support, please speak slowly and clearly and leave your name and telephone number twice. We can't help you if we can't understand your voice mail! We get a lot of voice mails that could be mistaken for Neil Armstrong calling from the moon 1969! We really appreciate your help on this.

Call US technical support: Toll-free within the US at 800-984-4847 or 210-408-0212
Email tech support at: