ASNA Technical Support
ASNA’s technical support personnel are available via phone and e-mail Monday through Friday 8:00 am to 5:00 pm, Central US time. For qualified customers there is also 24-hour emergency technical support available (numbers listed below) for license codes and emergency “application-down” issue resolution.
If you had an account at our devnet.asna.com for downloading ASNA products, you need to get a new, free account at asna.com to download ASNA products. Please see this article for how to create that account.
Helpful links
- ASNA product documentation
- ASNA product downloads
- How to determine what products and versions you have installed
Product-specific help
- ASNA DataGate for IBM i helpful articles index
- AVR Classic upgrade guide
- AVR/Monarch ASP.NET Web app connection/performance articles
Product download help
Downloading products requires an account at ASNA.com. This account is free. After signing in, you can get to ASNA product downloads from the top-level Support menu option.
- Click here to create a new asna.com account
- Click here to sign in to an existing asna.com account
- Click here if you have an account but have forgotten your password
Frequently-used pages
Submitting an issue or question
When submitting an issue or question to the ASNA Technical Support team with email or fax, please provide the following information:
- Company name
- Contact name
- Telephone number
- ASNA software release and version number
- Windows and IBM i (if applicable) operating system and version number
- Description of the problem.
This information helps the ASNA Technical Support Team in providing the best and quickest technical support. If you leave a voice mail for ASNA technical support, please speak slowly and clearly and leave your name and telephone number twice. We can't help you if we can't understand your voice mail! We get a lot of voice mails that could be mistaken for Neil Armstrong calling from the moon 1969! We really appreciate your help on this.
| Call US technical support: | Toll-free within the US at 800-984-4847 or 210-408-0212 |
| Email tech support at: | support@asna.com |